Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Credentialed Trainer is a vital member of the Epic training team, responsible for delivering high-quality, role-specific education to end-users of the Epic electronic health record (EHR) system and related systems. In addition to conducting engaging classroom and virtual training sessions, the Credentialed Trainer contributes to the development and maintenance of training materials, including manuals, quick reference guides, and e-learning content. This role works in close collaboration with Principal Trainers, Clinical Informatics, and subject matter experts to ensure training content is accurate, aligned with validated workflows, and responsive to evolving organizational needs. The Credentialed Trainer also provides support during go-live events and optimization efforts. Through a commitment to excellence in education and a focus on continuous improvement, this role supports the successful adoption and long-term effectiveness of the Epic system and related systems across the organization.

Note: Due to the nature of this role, incumbent may work hours other than daytime, Mon-Fri. 

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

• Ensures the successful training and proficiency of end-users in the Epic electronic health record (EHR) system and related systems by delivering engaging, effective, and role-specific education. This role supports users in gaining the confidence and skills needed to navigate Epic applications accurately and efficiently.
• Supports the development and continuous improvement of Epic training materials and related materials by collaborating with Principal Trainers, Clinical Informatics, and subject matter experts. The Credentialed Trainer ensures that all instructional content is accurate, user-friendly, and aligned with system functionality and clinical workflows.
• Proactively participates in education programs, departmental meetings, professional committees, and organizational initiatives to support continuous learning and improvement in Epic training practices. The Credentialed Trainer contributes to a collaborative and informed training environment by staying current, sharing expertise, and engaging in professional development.

• Bachelor's Degree Preferred and 1-2 years experience in a healthcare, IT, or training setting with computer knowledge. Previous work with EHR systems, particularly Epic is preferred. or
• Associate's Degree and 3-5 years experience in a healthcare, IT, or training setting with computer knowledge. Previous work with EHR systems, particularly Epic is preferred. or
• High School diploma or equivalent and 5+ years' experience in a healthcare, IT, or training setting with computer knowledge. Previous work with EHR systems, particularly Epic is preferred.
  • Receive credentialing in at least one application-specific Epic class curriculum determined by role leadership. Required within 120 days of hire. Must complete Epic credentialing if not already Epic credentialed. 

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $34.21/hr, but your salaried offer will be determined based upon your education and experience.

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area.

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.