Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Senior Configuration Management Analyst plays a key role in overseeing the Configuration Management Database (CMDB) and is responsible for its accuracy, completeness, and evolution. The Sr Analyst oversees and leads Configuration Management governance, health, and maturity initiatives, and is responsible for the design, communication, and enforcement of CMDB Processes and Integrations to support cybersecurity resilience, IT Operations continuity, and integrated risk management. The Sr Analyst ensures seamless builds and successful deployments through partnership with impacted departments. The Sr Analyst drives improvements in Configuration Management processes, ServiceNow Discovery, and Service Mapping by leveraging industry standards and best practices.

ServiceNow and CMDB are  important to this role! Candidates must be within driving distance of the main campus in KCMO!

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

• Drives strategic oversight of CMDB maturity, continuous improvement, data quality, integration initiatives and ensures alignment with overall IT strategy. Proactively identifies issues and analyzes process issues from current and historical data to identify process improvement opportunities.
• Drive the implementation and optimization of ServiceNow Discovery and Service Mapping to enhance infrastructure visibility and service awareness.
• Partner and collaborate with stakeholders and cross functional teams to ensure CMDB alignment. Actively contribute to team and organizational knowledge growth through mentoring and collaboration.
• Model continuous learning by staying current with trends, best practices, and new ServiceNow platform features through regular training and self-study.

• Bachelor's Degree and 5-7 years experience in technical, information systems, or related roles accepted in lieu of a degree. ServiceNow experience preferred. Focus on analysis, process improvement, and technical roles preferred. or
• Associate's Degree and 7+ in technical, information systems, or related roles accepted in lieu of a degree. ServiceNow experience preferred. Focus on analysis, process improvement, and technical roles preferred. or
• High School diploma, or equivalent, and 9+ years of experience in technical, information systems, or related roles accepted in lieu of a degree. ServiceNow experience preferred. Focus on analysis, process improvement, and technical roles preferred.
• One of the following: 
  
  • Employees must obtain ITIL Foundation Certification or equivalent within 90 days
  • Employees must obtain ServiceNow Certified System Administrator or equivalent within 180 days
  • Employees must obtain ServiceNow Implementation Specialist Certification or equivalent within 365 days

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $39.59/hr, but your salaried offer will be determined based upon your education and experience.

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.