Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The individual serving in this position is the initial contact for new volunteers and time donors, serving as the Children's Mercy enterprise's first impression. The Volunteer Services Manager is responsible for providing leadership in the development and administration of 900 volunteers and volunteer related operations, services and programs that enhance the philanthropic donor engagement of volunteers within the hospital system. This position oversees both volunteer onboarding and compliance resources. This position collaborates with multiple external departments (i.e. Security, Education, PFS, PFE, Guest Services, Ambulatory leaders) to develop and maintain volunteer roles as needed to enhance the CM enterprise and will require in-depth understanding of current processes and hospital standards. In-hospital volunteers will be led to serve the enhancement of the pediatric experience for patients, families and guests in a therapeutic and patient/family centered care environment.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

• Manages initial and ongoing compliance of all nonemployee volunteers constituent (700+ with continued annual growth) records including: Human Resources compliance processes and reporting required by local, regional, Federal and regulatory agency regulations including but not limited to: volunteer onboarding application and requirements, vaccination and health verification, interviews, initial background checks, biennial background checks, and database integrity.
• Program Manager leads the administration of volunteers system-wide, including volunteer communication, on-boarding activities, interviewing, orientation, placement, transfer or termination of volunteer resources.
• Program Manager leads the development and execution of in-hospital donor engagement opportunities by way of creating volunteer roles in various services and programs within the enterprise.
• Manage and support CM staff, interns and volunteers in areas of responsibility.

• Bachelor's Degree Child Development/Child Life, Human Resources, Business Administration, Customer Service, Volunteer/ Nonprofit Management and Database Management preferred 5-7 years' experience. Volunteer management and/or Child Life/family studies experience and Human Resource/Nonprofit Management. Related work experience is required to effectively manage resources, facilitate complex work relationships, delegate work assignments and to integrate and process information. Experience multitasking and great organizational skills.
• Nonprofit Connect- Volunteer Management Institute Required within first year of hire.

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $26.80/hr, but your salaried offer will be determined based upon your education and experience.

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area.

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.