Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The EPMO Program Manager is an influential change leader for the EPMO, the Organization, patients and families.  They will lead large, complex, executive facing, cross-functional initiatives to include strategic programs that encompass a collection of projects.  They will actively lead, mentor and engage teams at all levels of the organization as well as drive accountability in problem solving efforts and mitigation plans to achieve a successful, well-informed implementation.  Leveraging a combination of project management and improvement methodologies including but not limited to: Lean, Six Sigma, PMI, and Agile.  The EPMO Program Manager is adept at leading project teams with consultation, education, and coaching and a keen bias towards collaboration and transparency.   Communication up and down, and across the organization is essential in project/program management as the EPMO Program Manager will be an expert at this and be able to tailor the communication, whether email, dialogue, or presentation based on the audience.   The EPMO Program Manager will be instrumental in connecting the dots between organizational priorities established via Strategy, Pillars, Finance, Operations and Clinical departments as well as the myriad of action items and inter-dependencies across impacted stakeholder groups, project and program dependencies all in an effort to enhance the patient experience and deliver an initiative within scope, schedule, and budget.  You are a catalyst to transformational change by asking questions, saying what's not being said, breaking down siloes, collaborating with an eye towards accountability, and building bridges.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Program & Project Management:

• Supports enterprise-level initiatives through independently planning, scoping, leading, facilitating, and implementing mid to high-complexity programs/projects within defined boundaries and timeframes which contribute to Organizational strategic and operational priorities 

• Proactively organizes and completes work in project plans/schedules using appropriate project management tools, templates and methodologies for the project/program at hand.

• Proactively identifies and communicates project delays and risks;  Drives the development of mitigation plans to avoid project delays and realized risks; including identification of key resources needed and organizational constraints.

• Understands critical path and critical dependencies (successors and predecessors) within a program/project plan and is adept at developing and executing mitigation plans to keep a project on track.

• Able to calculate project cost/ROI; Work with Finance and other members of the organization in assessing, tracking and reporting the financial benefit and outcomes of projects.

• Proactively manages expectations and expertly navigates roadblocks in the project lifecycle, from pre-kick-off to post-go-live to all levels off staff engaged in delivering a successful program/project.

• Facilitates current/future state assessment/process mapping sessions, stewardship analyses, problem solving/brainstorming discussions, project training/education needs using relevant tools and techniques.

• Lead program/project requirements solicitation sessions using various methods including but not limited to interviews/VOC (voice of customer), document analysis, requirements-gathering workshops, surveys, site visits, business process descriptions and uses case scenarios.

• Oversee and proactively guide testing efforts to ensure high quality deliverables are effectively implemented and controlled based on user and system requirements.

• Establishes and maintains project momentum both in meetings and between meetings

• Remain current in salient program/project management approaches, tools, processes

• Participate in continuous process improvement ideas to enhance the EPMO processes and tools.

• Keep project information and metrics current to enable accurate dashboards and effectively measure progress and quality.

Leadership:

• Commits to and demonstrates integrity, is enthusiastic and engenders enthusiasm in others, remains cool under pressure, supports and enables a shared vision, projects confidence in leading others, able to oneself and others accountable with dignity and respect.

• Demonstrated use of diplomacy skills including mediation, negotiation, inclusivity, and influencing.

• Consults and coaches process stakeholders, leaders and sponsors, as well as frontline and internal EPMO staff leveraging proven past formal and informal leadership experiences.

• Collaborates with colleagues (internal to EPMO and customer-facing) to create standard tools and educational content to support program/project related work.

• Act as a coach to the leadership and team members of the project in order to drive behaviors of sustainability and continuous improvement consistent with CMH guiding behaviors

• Direct the organization in meaningful strategy deployment through collaboration with leaders.

• Drive a team of colleagues, business analysts, and align subject matter experts to design and implement optimal solutions that meet business needs and long-term objectives through effective and clear delegation.

Communication/Relationships:

• Communicates effectively to all levels of the organization - up and down, and across the

• Be an expert at communication channels with proven ability to tailor the communication, whether email, dialogue, or presentation based on the audience

• Is consistently cooperative, helpful, understanding, polite and respectful when interacting with others

• Consistently presumes "positive intent" in the perceived behaviors of others and seeks to resolve conflicts directly before involving superiors.

• Keeps customer needs and requirements at top of mind.  Customers include (but not limited to): patients/families, internal stakeholders in various functional departments.

• Consistently demonstrates the following communication skills: Active listening, building relationships based on trust and respect, setting clear priorities and clearly communicating them, enabling team collaboration through meetings and facilitation of electronic and in-person “connection points,” and conveying or re-directing the team to CMH’s mission and vision.

• Actively build best practices and document processes/standard work that help teams communicate effectively

• Supports and conducts one's self in a manner consistent with CMH code of ethics and EPMO customer service expectations.

• Maintains good rapport and cooperative relationships with colleagues and approaches conflict in a constructive manner helping to identify problems, offer solutions, and participate in their resolution

• Ability to effectively escalate information, barriers, issues using facts and information.

• Master's Degree, MBA or MHA, or Strategic Planning or Project Mgmt preferred and 3-5 years' experience OR
• Bachelor's Degree and 6, or more, years of experience OR
• High School diploma, or equivalent, and 15 or more years of experience

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $39.59/hr, but your salaried offer will be determined based upon your education and experience.

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area.

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.