Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Kreamer and Parent Support Program Coordinator provides services to meet the psychosocial and developmental needs of children and their families by initiating and sustaining the Kreamer Resource Center, Parent Exercise Room, parent rooms and volunteer support programs. The Coordinator is responsible for ensuring the programs, services, and events created for patients and families are implemented in a timely, effective and efficient manner ensuring the advancement of patient and family center care principles are incorporated at all levels of service delivery by the department. Serves as a parent representative to support, educate and inform the organization regarding the needs of the populations served. This position trains and supports hospital staff, interns and 100+ volunteers that provide support to patients and families.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

• Coordinator develops, plans and executes sustainable programs in all areas of responsibility for families and caregivers to provide meaningful support that is engaging and leads to safer health outcomes.
• Coordinator is responsible for the coordination of Parent Support specialty volunteers.
• The coordinator is responsible for ensuring Patient and Family Support Services projects are coordinated and executed in a timely, effective and efficient manner that meet the department and organizations patient and family centered care standards.
• Coordinator provides the patient and family perspective for departments and providers that assist in developing innovative and sustainable solutions for complex problems and issues patients and families experience.

Bachelor's Degree and 1-2 years of experience, Must have experience as a parent of a child that has received care at Children’s Mercy or other healthcare institution. Membership of the Children’s Mercy Family Advisory Board, Patient and Family Advisory Council or related organization which supports families of children with special needs is preferred.  

- Inpatient and outpatient experience preferred.  

- Bilingual preferred.

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $23.48/hr, but your offer will be determined based on your education and experience.

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.