Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Patient Access Team Lead supports the Manager and provides guidance for onsite team. They will act as a liaison to the team and Manager to advocate for opportunities for process improvements and team success. The Team Lead will uphold patients' healthcare experience as a priority and act as an ambassador of services. The incumbent is responsible to ensure all patients' needs are met, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided. They will support and provide guidance daily to the team and management within their assigned areas. Coordinate mentoring and on boarding of new staff members, along with educating changes as they occur.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

• - This role will complete the essential functions of an Access Representative and ensure performance and thorough understanding of all applicable tasks not limited to; Registration, Pre- Registration, scheduling, scanning and sending documents verifying their validity, collecting monies and point of service charge entry when applicable and knowledgeable in insurance verification systems.
• Support and provides guidance to the team and management
• Coordinates the training and onboarding of new staff members to area of assignment. Facilitates additional or follow up training to experienced employees as needed and maintains all training documentation for team.

• HS diploma or equivalent required and 3-5 years experience 3 years experience in a combined customer service or a business office setting, with 2 of those year required in a Patient Access or Revenue Cycle role (other related experience may be considered in lieu of a Patient Access or Revenue Cycle Role).
• Associate's Degree preferred and 1-2 years experience 2 years experience in a Patient Access or Revenue Cycle role.

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $19.68/hr, but your offer will be determined based on your education and experience.

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.