Children's Mercy KC

End User Computing Engineer

Requisition ID
Requisition Post Information* : Posted Date
3 weeks ago(9/1/2021 10:07 AM)
Posting Category
Information Systems
Work Type
Full Time 60-80
FLSA Status
Location : Name
Recruiter : Full Name: First Last
Courtney Roberts
Recruiter : Email

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.


Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.




The End User Computing Engineer provides engineering-level support, technical expertise, planning and recommendations for client end-point supporting technologies, applications and system management tools in response to CMH's needs. The End User Computing Engineer acts as a Level 2 resource to Desktop Support team, and works with internal IT teams to successfully deploy and maintain applications, operating systems and print services across CMH. The End User Computing Engineer implements infrastructure solutions in support of the desktop environment that provides value-added services and enables CMH to meet industry-best-practices for management and security (e.g., virtualization solutions, anti-virus, personal firewalls). The End User Computing Engineer is directly responsible for desktop solutions and products including hardware standards for desktops, notebooks, peripherals, operating systems, core builds and standard shrink-wrapped software such as Microsoft Office.


At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.


Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza and COVID-19 vaccines are a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.



  • Design and manage the rollout of critical client end-point supporting technologies to support the company's end users and services
  • Configure, administer, maintain, monitor, debug and tune desktop infrastructure systems to optimize systems performance.
  • Provide technical expertise to Desktop Support, Network, and Security departments to support the development of new product strategies and enhance existing client end-point supporting technologies.
  • Ensure that desktop infrastructure operational processes are fully documented and performed as required for internal service level agreements.
  • Evaluate new or existing technologies in relation to CMH?s infrastructure needs.


  • Bachelor's Degree in Computer Science or related field of study OR
    • Associates degree or HS Diploma and 3-5 years experience may be accepted in lieu of a Bachelor's degree
  • 2-3 years experience in PowerShell
  • 2-3 years experience with scripting application installs
    • Including pre/post tasks such as registry modifications, config file modifications, etc.
  • 3-5 years experience working in ConfigMgr
  • Experienced in creating, testing, and deploying applications within ConfigMgr, preferably Current Branch
  • Experienced in configuring Windows feature updates.
  • Knowledgeable and comfortable around Group Policy and Active Directory
  • Being able to create consistent, clear, and precise documentation, following detailed procedures
  • Being creative and thinking outside the box to determine the best solution
  • Strong communication skills
  • Experience with Intune

Preferred Qualifications:

  • Windows Server 2008 Active Directory, Configuring Preferred
  • N+ certification Preferred
  • Microsoft Certified Professional in a non-developer area (MCP) Preferred
  • Citrix certification in Virtualization or Networking Preferred
  • VMware certification in End User Computing or Data Center Virtualization Preferred
  • OSD
  • Software Updates within ConfigMgr
    • ADRs, M365, OS patches, etc.
  • Configuration Baselines within ConfigMgr
  • PatchMyPC
  • Configuring devices for Kiosk Mode
  • DevOps
  • vSphere

Remote Work/Work from Home

This position is entirely remote or work from home. The person hired must live in a pre-approved location and may be required to attend onsite meetings periodically.


EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.


Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.



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